REFUND POLICY

Thank you for shopping at Kolibri Collective. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we are here to help.

 

Returns / Eligibility

Items must be returned within 30 days of receipt.

Shoes must be unworn, in their original condition, and in the original packaging.

Proof of purchase (order confirmation or receipt) is required for all returns.

 

Non-Returnable Items

Clearance or final sale items.

Items that show signs of wear or damage caused by the customer.

 

Process

To initiate a return, contact us at info@kolibrishoes.com with your order number.

Once approved, we will provide instructions on how to send the item back to us.

Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

 

Refunds

Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

 

Refund Method

If approved, the refund will be processed to your original payment method within 7-10 business days.

 

Partial Refunds

Items not in original condition or missing parts may qualify for a partial refund at our discretion.

 

Exchanges

We offer exchanges for different sizes or colors. Contact us at info@kolibrishoes.com to arrange an exchange.

 

Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 7 days of delivery. We will cover all shipping costs for these returns or exchanges.

 

If you have any questions about this policy, feel free to reach out at info@kolibrishoes.com