100% Handmade with care. All Natural materials, Leather Upper, leather insoles and footsoles. Grounding footwear for your lifestyle needs.

Thank you for shopping at Kolibri Collective. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we are here to help.

Returns

Eligibility

Items must be returned within 30 days of receipt.

Shoes must be unworn, in their original condition, and in the original packaging.

Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

Clearance or final sale items.

Items that show signs of wear or damage caused by the customer.

Process

To initiate a return, contact us at info@kolibrishoes.com with your order number.

Once approved, we will provide instructions on how to send the item back to us.

Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

Refunds

Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method

If approved, the refund will be processed to your original payment method within 7-10 business days.

Partial Refunds

Items not in original condition or missing parts may qualify for a partial refund at our discretion.

Exchanges

We offer exchanges for different sizes or colors. Contact us at info@kolibrishoes.com to arrange an exchange.

Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 7 days of delivery. We will cover all shipping costs for these returns or exchanges.

If you have any questions about this policy, feel free to reach out at info@kolibrishoes.com

Thank you for choosing Kolibri Collective. We appreciate your business!

At Kolibri Collective, we are committed to delivering your orders efficiently and securely. Below is everything you need to know about our shipping process:

Shipping Options

We offer the following shipping methods:

Standard Shipping

Delivery Time: 5–7 business days.

Cost: FREE for orders $195 and over. $9.99 for orders $195 and under.

Expedited Shipping

Delivery Time: 2–3 business days.

Cost: $30 - $40

Next-Day Shipping

Delivery Time: 1 business day (orders placed before [cutoff time]).

Cost: Depending on carrier fees.

Processing Time

Orders are processed within 1–2 business days of purchase.

Orders placed on weekends or holidays will be processed the next business day.

Shipping Destinations

We currently ship to:

Domestic & International

Please note: We do not ship to P.O. Boxes or APO/FPO addresses at this time.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

You can track your order status on our website under “Track My Order.”

Shipping Delays

While we strive for timely delivery, unforeseen circumstances (e.g., weather, carrier delays) may affect shipping times.

If you experience a delay, please contact us at info@kolibrishoes.com for assistance.

International Shipping

Customs fees, duties, and taxes may apply to international orders. These are the responsibility of the customer.

Delivery times for international orders vary by destination.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at info@kolibrishoes.com

We will work with you to resolve the issue promptly.

If you have any questions about our shipping policy, please do not hesitate to reach out. Thank you for choosing Kolibri Collective!

Clean Regularly:

Wipe off dirt after each wear with a soft damp cloth.

Condition the Leather:

Apply leather conditioner every few weeks to maintain the softness of the leather and to prevent cracking. Keep in mind that conditioners can alter the color of the color.

Polish for Shine:

Use a neutral shoe polish to restore color and shine.

Protect Against Moisture:

Do not wear in the rain or snow. Avoid soaking your leather shoes.

Store Properly:

Store in a cool, dry place. Use shoe trees or paper to maintain the shape of your leather shoes.